Account Deletion Guide

How to permanently delete your MemoWorld account

Warning: This action cannot be undone

Account Deletion Process

Account deletion is handled through our support team. Follow these steps to request deletion:

1

Contact Support

Send an email to our support team requesting account deletion.

Use the contact email below with 'Account Deletion Request' in the subject line.

2

Wait for Confirmation

Our team will review your request and process the deletion.

Processing typically takes 5-7 business days.

3

Receive Confirmation

You'll receive an email confirming your account has been deleted.

All your data will be permanently removed from our systems.

Processing Time

Account deletion requests are typically processed within 5-7 business days. You'll receive a confirmation email once the deletion is complete.

What Gets Deleted

  • Personal profile information and account details
  • All completed missions and earned badges
  • Uploaded photos and media content
  • Location history and travel preferences
  • Subscription and payment history
  • AI-generated stories and mission data

What Remains

  • Anonymous usage analytics (no personal data)
  • Community posts (if any were made public)
  • Legal records required for compliance

Request Account Deletion

To delete your MemoWorld account, please contact our support team. We will process your deletion request and ensure all your data is permanently removed from our systems.

Contact Email

lu@baobab-tree.org

Subject: "Account Deletion Request"

Please include in your email:

  • • Your full name
  • • Email address associated with your account
  • • Username (if different from email)
  • • Reason for deletion (optional)
  • • Any specific concerns or requests

Important Notes

Before Deleting

  • • Download any important data or photos
  • • Cancel any active subscriptions
  • • Inform friends/family if needed
  • • Consider backing up achievements

After Deletion

  • • Account cannot be recovered
  • • All data is permanently removed
  • • You can create a new account anytime
  • • Some data may remain in backups temporarily

GDPR Compliance: Under GDPR and other privacy regulations, you have the right to request deletion of your personal data. We comply with all applicable data protection laws and will process your deletion request promptly.

Questions About Deletion?

If you have any questions about the deletion process or need additional information, our support team is here to help.